Please be cautious when considering doing business with The Overlook at St Thomas Apartments
You can’t believe all the reviews. They take down any negative Google Reviews and comments rather than follow up and try to improve relations.
I’ve tried posting a review, leaving constructive criticism in the comments of Instagram and Facebook posts. They have all been silenced, deleted or hidden within minutes.
My rating: 3/5 I thought this was fair and balanced. Apparently not.
The review:
Pros:
Great view 🙂
Maintenance work their asses off (including being forced to shovel snow in the winter) and do their best to stay on top of things
Lawns are well-kept & landscaped
Local management team is attentive and polite
Pet-friendly townhomes are hard to find, especially ones with 3 bedrooms, 4 bathrooms and a basement
Cons:
Corporate management & owners are not serious about funding & sufficiently staffing the maintenance team.
Phase II units have shoddy construction, no noise isolation.
Constant anxiety of hearing every footstep and bass rumble our neighbors produce (not their fault, the floors and walls were not built right & everything is sagging)
Being in the corner of the property puts us on the bottom of every property-wide maintenance list. The units needed to be painted 5 years ago, holes in the siding go unpatched for years.
Prepare for an annual rent hike of 5-10%. It’s typical but adds up fast when rent is $3,200/mo
Verdict:
Great for the short term, but they don’t seem to be interested in long-term tenants.
Unfortunately our 10th year will be our last at the Overlook. We are being forced out by rent hikes & neglect.
